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CUSTOMER SERVICE REPRESENTATIVE

Location: Sterling, Virginia

Status: Full Time

Summary

kmG Hauling, Inc is one of the leading waste removal and recycling collection companies in the Washington Metropolitan area. We are looking for someone who is energetic, a self starter, and a strong commitment to providing top level service to join our Customer Service team.

The Customer Service Representative will handle a high volume of incoming customer contacts via email and calls for refuse and recycling collection services. This is a customer focused, service support position with responsibilities for meeting or exceeding performance and quality targets.

Essential Duties & Responsibilities

  • Receive, analyze, resolve and/or triage when necessary, a high volume of incoming calls and email customer inquiries.
  • Process supervisor and driver ticket requests.
  • Maintain and submit departmental reports.
  • Conduct GPS Research.
  • Maintain all information and ensure it is completed and recorded accurately.
  • Initiate and monitor customer problems for resolution.
  • Deliver high quality and enthusiastic customer service through telephone and email communications.
  • Ability to work required shifts across all hours of operation.
  • Follow up on customer issues/concerns within established response turnaround times.
  • Promote continuous improvement atmosphere.
  • Support other program areas as required.

Qualifications

  • Computer proficiency required
  • Previous customer facing experience required
  • Excellent written and verbal communication skills.
  • Written and verbal fluency in Spanish.
  • Excellent organizational skills and attention to detail.
  • Strong problem solving skills with a genuine desire to go above and beyond for the customer.
  • Demonstrated patience and professionalism in assisting customers.
  • Good attendance record and adherence to schedule is essential.
  • Ability to be a team player and/or work independently.
  • Ability to take initiative and be proactive.
  • Ability to work flexible hours including holidays, varied shifts and overtime as needed.

Work / Physical Requirements

Experience in a high customer service contact center and handling other channels of inquiry such as email.

  • Experience in a fast pace environment.
  • Experience using Customer Relations Management (CRM) applications a plus.
  • Knowledge of waste management industry a plus.

We Offer:

  • Starting salary: $17/hr
  • Healthcare: Eligible after 90 days
  • 401K Retirement Plan: Eligible after 1 year
  • Vacation: 5 days eligible after 1 year
  • PTO (Sick Days): 3 days, eligible after 90 days

Salary: $17.00 - $20.00 per hour

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance