Inclement Weather

kmG Hauling, Inc. Inclement Weather Policy

At kmG Hauling, we are committed to providing reliable waste management services to our valued customers. However, safety is our top priority, and during inclement weather conditions, we must take steps to ensure the safety of our team members, the public, and your property. Please review the following inclement weather policy for important information about service interruptions and changes.

1. Weather Monitoring and Decision-Making
We closely monitor weather conditions using reliable sources to make informed decisions about service adjustments. These decisions are made with safety in mind and aim to minimize disruptions to your service.

2. Service Suspensions
When inclement weather poses a threat to the safety of our team members or makes it unsafe to operate our equipment, we may temporarily suspend service. The types of inclement weather that may lead to service suspensions include, but are not limited to, heavy snowfall, freezing rain, ice storms, and severe storms.

3. Communication
In the event of service suspensions, we will communicate with our customers through the following channels:
Website: Visit our website at www.kmghauling.com for real-time updates and announcements.
Email: We will send email notifications to inform you of service changes.
Phone: You may call our customer service team at (703)961-1100 option 2 for the latest information.
Social Media: Follow us on social media for updates and information.

4. Service Rescheduling
When weather conditions improve and it is safe to do so, we will reschedule the missed services. Your regular service schedule will resume as soon as possible.

5. Customer Support
Our customer service team is available to answer your questions and provide assistance during inclement weather events. Please reach out to us at customerservice@kmghauling.com or (703)961-1100 option 2.

7. Emergency Situations
In case of emergency situations during inclement weather, such as blocked routes or accidents, our team will work closely with local authorities to resolve the issue as quickly as possible.

8. Continuous Improvement
We are committed to continuously improving our inclement weather policies and procedures. Your feedback is valuable in helping us enhance our services.

9. Cold Weather Tips
These common winter weather factors may disrupt your regular services:

• Plowed snow blocking access to your trash or recycling container
• Road Clearings does not mean service is possible, especially in alleyways and equipment that is not located in direct access to main roadways.  We ask that customers clear all snow around the dumpster and paths leading to the dumpster as our employees cannot do that due to OSHA Safety protocols.  
• The snow or ice around your container is too deep, preventing our truck’s ability to access your container
• Steep hills or winding roads that have become icy, making it difficult for our drivers to navigate
• Poor visibility
• Non-plowed areas preventing our drivers from turning around
• Your trash or recycling container has been covered or buried in snow and is not visible to our driver
• Your trash or recycling container has been placed on or behind a snow mound and is inaccessible to our driver

These tips will help ensure that your trash/recycling services run effectively during cold weather months:

• Keep the area in front and around your container salted and clear of snow and ice.
• Ensure all gates can be easily opened if your container is enclosed.

10. Hot Weather Tips
For personal and community safety, avoid placing these items in your trash:

• Flammable or combustible liquid including gasoline or oil-based paint
• Hazardous materials such as ammonia, bleach, pesticide, paint thinner and batteries
• Aerosol cans still containing propellants
• Hot ash from a fire pit, grill or fireplace

Trash can give off an unpleasant odor in hot or humid weather. Follow these tips to minimize odor:

• When throwing out meat and/or meat packaging, put it in a grocery bag and then into a kitchen bag. Make sure your container lid is completely closed to reduce any odor.
• Place all trash into a bag. This prevents liquid from settling at the bottom of a container and reduces odor and insect accumulation.
• Items that go into recycling containers should be washed out but not bagged.
• Keep your container lid closed and if possible, out of the sun.
• Rinse your residential container with hot water and soap after each pickup. Discard water onto gravel, grass area and or into the sink to avoid pollutants going into storm drains.
• Remove buildup at the bottom of your container using a sprayer or pressure washer.
• Use baking soda to absorb strong odors.

We thank you for your understanding and cooperation during adverse weather conditions. Your safety and the safety of our team members are of utmost importance. If you have any questions or concerns regarding this policy or service adjustments, please do not hesitate to contact our customer service team.

Thank you for choosing kmG Hauling, Inc. as your waste management service provider.

Sincerely,

Hugo Garcia
President
kmG Hauling, Inc.